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Customer Service

Shipping & Delivery

 Confectionery House is located at 975 Hoosick Road, Troy, New York 12180.

 Our store hours are: Tuesday through Friday 10:00 a.m.- 6:00 p.m. and Saturday 10:00 a.m. - 3:00 p.m.

 

Orders Placed after 7:00 AM EST. Monday through Friday will be processed the following business day, this includes Express and next day.

Most orders ship two business days after the order is processed, excluding weekends and holidays . 

Usually, you will receive your Priority order within 3-4 business days after the order is processed. An Express Order is received 1-2 business days after  the order is processed.

If we are "out of stock" of any particular item(s), the order will be held if item(s) can be obtained within 5 business days.

If there are extensive delays regarding your order, we will contact you by email.

When we have tried to obtain an out of stock item and are simply unable to do so due to supplier difficulties, the out of stock item(s) will be canceled and will NOT be shipped at a later date.

If you still wish to receive the item(s), please re-order the items in 2-3 weeks.

If an order is re-placed, shipping charges will apply again.

# Shipping charges are determined by the box size, weight, and delivery address.

Our shipping options include UPS and United States Postal Service Priority and Express Mail, including APO and FPO.

To cancel an order before it has been shipped you can e-mail us at info@confectioneryhouse.com or call 518 279-4250.

Privacy & Security

We respect your privacy! Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or contact us.

Returns & Replacements

Due to the nature of our products Confectionery House has a ZERO return Policy.

Payment Options

  • We accept credit card payments only.
  • We accept Visa, MasterCard, and Discover cards.
  • We do not accept mail orders. Any mail order will be returned to you and not fulfilled.

International Orders

International shipping charges do not include your country's duties, taxes, etc. They are your responsibility!

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